Delivery Policy

1.      Introduction 

1.1    In this policy we set out details of the delivery methods, periods and charges that apply to orders for our products made through our website.

1.2    This policy shall not create legally enforceable rights and obligations; rather, our usual practice in relation to the delivery of products is indicated in this policy. 

 

2.      Free delivery 

2.1    We offer free standard delivery to all mainland UK addresses on all orders over GBP 150 (including VAT).

2.2    All other orders will be subject to delivery charges as detailed in Section 5. 

 

3.      Geographical limitations 

3.1    We will usually be able to deliver to the following countries and territories: England, Scotland and Wales.

3.2    We may from time to time agree to deliver products to other countries and territories. 

3.3    We cannot delivery to BO Box addresses  

 

4.      Delivery methods and periods 

4.1    The methods that we use to deliver our products, and the time periods within which delivery is usually completed, are as follows:

(a)    if your delivery address is on the United Kingdom mainland, the typical period for delivery of products by this method is 10 working days.

(b)    if your delivery address is outside of the United Kingdom mainland, the typical period for delivery of products by this method is 14 working days.

4.2    If you place your order by 4pm GMT/BST on a working day, these time periods run from the close of business on that day; if you place your order after 4pm GMT/BST on a working day, or on a non-working day, these time periods run from the close of business on the next following working day.

4.3    The delivery periods set out in this Section 4 are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period.

4.4    We may conduct fraud screening checks before dispatching the product, and these checks may delay your delivery. If the delivery is likely to be delayed as a result of fraud screening checks, we will notify you. 

 

5.      Delivery charges 

5.1    Delivery charges will be calculated by our website and automatically applied to your order during the checkout process, or alternatively quoted by us.

5.2    Applicable delivery charges will depend upon the delivery method you select, the location of the delivery address, and the size and weight of the products in your order.

5.3    All European Union countries are now eligible for an additional surcharge due to Brexit. We have absorbed this cost and the single shipping cost at the checkout includes this surcharge. 

5.4    Certain locations / countries around the world may be liable for import duties and tax. These costs are the sole responsibility of you, the customer, and are not liable to TENNIS MADE. 

5.5    Our delivery charges are as follows:

 

Delivery Service

Price

 

 

United Kingdom | Royal Mail

 

Flat Rate

£6

Orders over £150

FREE

 

 

Zone 1 | DHL Tracked & Signed

 

Flat Rate

£22

Orders over £225

FREE

 

 

Zone 2 | DHL Tracked and Signed

 

Flat Rate

£26

Orders over £270

FREE

 

 

Zone 3 | DHL Tracked and Signed

 

Flat Rate

£31

Orders over £270

FREE

 

 

Zone 4 | DHL Tracked and Signed

 

Flat Rate

£32

Orders over £270

FREE

 

 

Zone 5 | DHL Tracked and Signed

 

Flat Rate

£37

Orders over £315

FREE

 

 

Zone 6 | DHL Tracked and Signed

 

Flat Rate

£27

Orders over £270

FREE

 

 

Zone 7 | DHL Tracked and Signed

 

Flat Rate

£38

Orders over £315

FREE

 

 

Zone 8 | DHL Tracked and Signed

 

Flat Rate

£43

Orders over £315

FREE

 

 

Zone 9 | DHL Tracked and Signed

 

Flat Rate

£52

Orders over £360

FREE

 

 

Zone 10 | DHL Tracked and Signed

 

Flat Rate

£58

Orders over £360

FREE

 

 

Zone 11 | DHL Tracked and Signed

 

Flat Rate

£36

Orders over £315

FREE

 

Zone 1 | Belgium, Guernsey, Ireland, Jersey, Luxembourg, Netherlands 

Zone 2 | France, Germany, Monaco 

Zone 3 | Austria, Denmark, Finland, Italy, Portugal, San Marino, Spain, Sweden, Vatican City 

Zone 4 | Andorra, Bulgaria, Czech Republic, Croatia, Cyprus, Estonia, Greece, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia 

Zone 5 | Albania, Bosnia & Herzegovina, Canary Islands (Las Palmas and Santa Cruz de Tenerife), Faroe Islands, Greenland, Gibraltar, Iceland, Israel, Kosovo, Liechtenstein, Montenegro, North Macedonia, Norway, Serbia, Switzerland, Turkey 

Zone 6 | United States 

Zone 7 | Belarus, Canada, Mexico, Moldova, Ukraine 

Zone 8 | Bahrain, Bangladesh, Bhutan, Cambodia, China, Hong Kong, India, Indonesia, Japan, Kuwait, Laos, Macau (Macao), Malaysia, Myanmar, Nepal, New Zealand, Oman, Philippines, Qatar, Russia, Singapore, South Africa, South Korea, Sri Lanka, Taiwan, Thailand, United Arab Emirates, Vietnam 

Zone 9 | Brunei, Jordan, Saudi Arabia, Solomon Islands 

Zone 10 | Afghanistan, Algeria, America Samoa, Angola, Anguilla, Antigua, Argentina, Armenia, Aruba, Azerbaijan, Bahamas, Barbados, Belize, Benin, Bermuda, Bolivia, Bonaire (Caribbean Netherlands), Botswana, Brazil, Berkina Faso (Burkina Faso), Burundi, Cameroon, Cape Verde, Cayman Islands, Central African, Chad, Chile, Colombia, Comoros, Democratic Republic of the Congo, Republic of the Congo, Cook Islands, Costa Rica, Cote D Ivoire, Cuba, Curacao, Djibouti, Dominica, Dominican Republic, East Timor (Timor-Leste), Ecuador, Egypt, El Salvador, Eritrea, Ethiopia, Falkland Island, Fiji, French Guyana, Gabon, Georgia, Ghana, Grenada, Guadeloupe, Guam, Guatemala, Guinea Republic (Guinea), Guinea-Bissau, Guinea Equatorial (Equatorial Guinea), Guyana, Haiti, Honduras, Iran, Iraq, Jamaica, Kazakhstan, Kenya, Kiribati, Kyrgyzstan, Lebanon, Lesotho, Liberia, Madagascar, Malawi, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Micronesia, Mongolia, Mongolia, Montserrat, Morocco, Mozambique, Namibia, Naura, Nevis (St Kitts and Nevis), New Caledonia, Nicaragua, Niger, Nigeria, Niue, No. Mariana Islands, North Korea, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Puerto Rico, Reunion, Rwanda, Samoa, Sao Tome & Principe, Senegal, Seychelles, Sierra Leone, Somalia, Somaliland, South Sudan, St. Barthelemy, St. Eustatius (Caribbean Netherlands), St. Helena, St. Kitts (St Kitts and Nevis), St. Lucia, St. Maarten (Sint Maarten), St. Vincent, Sudan, Suriname, Swaziland (Eswatini), Syria, Tahiti (French Polynesia), Tajikistan, Tanzania, Togo, Trinidad, & Tobago, Tunisia, Turks & Caicos Islands, Tuvalu, Turkmenistan, Uganda, Uruguay, Uzbekistan, Vanuatu, Vanuatu, Venezuela, Virgin Islands, British Virgin Islands, U.S Virgin Islands, Yemen, Zambia, Zimbabwe 

Zone 11 | Australia 

 

6.      Delivery tracking 

6.1    Delivery tracking is available in respect of all orders for our products.

6.2    To track your delivery, enter your tracking number into our delivery service provider's website here: www.dhl.co.uk/express 

 

7.      Receipt and signature 

7.1    All deliveries must be received in person at the delivery address, and a signature must be provided.

7.2    Our delivery service provider will notify you in advance of attempting to make a delivery requiring signature.

 

8.      Additional deliveries 

8.1    If an initial delivery attempt is unsuccessful, our delivery service provider will make 1 more attempt to deliver the products in your order. 

 

9.      Collection 

9.1    If your products remain undelivered despite our delivery service provider making at least 1 more attempt to deliver them, the delivery service provider will leave a card at your address, with instructions on how you may collect your products, including a time limit for collection. 

 

10.    Delivery problems 

10.1  If you experience any problems with a delivery, please contact us using the contact details that we publish on our website.

10.2  If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free of charge).

10.3  An indicative list of the situations where a failure to deliver will be your fault is set out below:

(a)    you provided the wrong address for delivery;

(b)    there is a mistake in the address for delivery that was provided;

(c)    the address for delivery is not reasonably accessible;

(d)    the address for delivery cannot safely be accessed;

(e)    if in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; or

(f)    if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature. 

(g)    if the address you have provided is a PO Box address.